Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensionsby Roberta Cava
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Aims to teach techniques which will improve communication skills and help to control anger and stress.
Condition and Notes
Good: Some minor marking to text block edges, otherwise very good.
Paperback, 180 pages, 370g
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